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Zero Identity Forums - General - Tech Support - My POS Laptop.
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swiftnomad
 Administrator Public Relations  ZI Guru Joined: 04.04.2008 Last Seen: 10 year(s) ago Experience: 3274.18 Points: 405 |
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| #1 My POS Laptop. on December 19 2008 12:42 | |
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So, my laptop kicks ass if it worked.. my motherboard blew and cannot be fixed. So I have a big door stop. Sucks ass because I sold my pc to get a laptop.
OK, so. A lot of people have the same problem with these HPs motherboard blowing out. They even have an extended warranty for that fact. BUT!! Your product number has to match.. so if you had an upgrade like a scsi drive or something.. you will get a different product number. Same motherboard and same issue. So, I though this used.. it worked for the full hour that I tested it. Everything was OK.. This is what I want to do and I need to know the process of doing so. I want to by a post accidental warranty. They already know that the laptop broke.. but I told them that it was getting fixed by a third party vender. So if I was to buy the warranty for 225 then run it over with my car and then turn it in to get fixed.. but I will tell them something like I dropped it running across the street or something.. what is accidental? Do you know if they check online chats before they fix it? Look.. Does not cover preexisting damage to applicable hardware I found that here. But how can they check to see if it was like it before you drop it? http://tinyurl.com/3nnf7o Its funny because they told me its $225.. and I see here thats its $109.99 but this laptop is a year and a half old.. someone give me feedback! USER: Hello Tech Support? I can't print... ME: Try cursive then <hang up> |
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mrdotkom
 Veteran Member The Smoking gun.  Professional Analyst Joined: 03.04.2008 Last Seen: 10 year(s) ago Experience: 917.83 Points: 210 |
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| #2 on December 19 2008 13:17 | |
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dunno, seems wierd. also you could get charged with fraud if you do something wrong?
Freaky Transvestite Paradox = FTP |
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swiftnomad
Administrator Public Relations ZI Guru Joined: 04.04.2008 Last Seen: 10 year(s) ago Experience: 3274.18 Points: 405 |
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| #3 on December 19 2008 14:27 | |
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now they are telling me that I cannot get a warranty after It expired.
USER: Hello Tech Support? I can't print... ME: Try cursive then <hang up> |
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mrdotkom
Veteran Member The Smoking gun. Professional Analyst Joined: 03.04.2008 Last Seen: 10 year(s) ago Experience: 917.83 Points: 210 |
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| #4 on December 19 2008 15:19 | |
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yeah, HP is full of ass hats... i had to get my entire PC replaced and they wouldn't do it until i could prove i didn't break it purposely
Freaky Transvestite Paradox = FTP |
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swiftnomad
Administrator Public Relations ZI Guru Joined: 04.04.2008 Last Seen: 10 year(s) ago Experience: 3274.18 Points: 405 |
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| #5 on December 19 2008 18:57 | |
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Quote from mrdotkom yeah, HP is full of ass hats... i had to get my entire PC replaced and they wouldn't do it until i could prove i didn't break it purposely are you serious? well, I phoned support and they said. oh, its your first time calling? lets register this. oh, you want a warranty? does it work now? so i dont think chat and phone are synced. no se. I'm short like 30 bucks to get the warranty. USER: Hello Tech Support? I can't print... ME: Try cursive then <hang up> |
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swiftnomad
Administrator Public Relations ZI Guru Joined: 04.04.2008 Last Seen: 10 year(s) ago Experience: 3274.18 Points: 405 |
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| #6 on December 24 2008 15:38 | |
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Congratulations on your purchase of a HP Extended Service Plan. You can now take full advantage of HP's award winning Total Care service and support programs, giving you the peace of mind and confidence that comes with knowing that HP will take care of you if you need help with your HP or Compaq products.
This email is to confirm the details of the HP Extended Service Plan purchased for your product(s) and contains important information on the terms and conditions of the plan. HP Extended Service Plan #: Service Level: W/ADP Model: / Product Serial#: Agreement Start Date: 01/**/2009 Agreement End Date: 01/**/2010 Payment: $229.99 Discount: $0.00 Tax: $0.00 Total Payment: $229.99 Payment Date: 12/**/2008 Should you experience a problem with your product, at any time, please contact HP Total Care at 1-(877)-439-9509. Have this email handy when placing your call, as you will need to know your product model, serial number and HP Extended Service Plan number. Remember that HP Total Care's award-winning support and services provide you with 24 x 7 assistance online or over the phone, toll-free. Our exclusive Owner Services will help keep all of your HP and Compaq products up and running. Visit us at www.hp.com/home/ownerservices to better understand all your service and support options for the life of your product. If there are any questions you have about your HP Extended Service Plan terms and conditions or if your contact details change, please call HP Total Care at 1-(800)-474-6836 (1-800-HP invent) or 1-(800)-652-6672 (1-800-OK Compaq) for your Compaq products. We value your business and look forward to assisting you. Sincerely, So. I bought it. Wondering how Im going to "break it" questions, what are some ways that the motherboard can fry? what are some syntoms? USER: Hello Tech Support? I can't print... ME: Try cursive then <hang up> |
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